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MAX/TECH LEAD CONCIERGE

Get Matched with Conversation-Ready Referrals from remax.com Wanting to Speak with You

Save time and effort with Lead Concierge. Eligible remax.com leads are verified and vetted before they’re matched with you. When a customer says “I’m interested,” a concierge (a real person!) contacts the lead within minutes. Lead Concierge delivers a great experience to buyers and sellers, and delivers warm referrals to you!

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BEGINNING MAY 12, 2025

Beginning May 12, 2025, the MAXTech Lead Concierge program is expanding its range to
include properties listed on remax.com by REMAX affiliates.

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THIS NEW RULE IS ONLY FOR REMAX.COM LEADS.  IT WILL NOT AFFECT LEADS FROM OFFICE, TEAM OR AGENT WEBSITE LEVELS, OR PROPERTY BOOST (make sure you select YOUR website for property boosts).

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Beginning May 12, 2025, the MAXTech Lead Concierge program is expanding its range to include properties listed on remax.com by REMAX affiliates.  How does the process work with REMAX listing leads?   A remax.com lead generated by a REMAX listing will always be routed first to the listing agent. In the new framework, the listing agent will have 120 minutes to accept the lead. If the agent accepts it within 120 minutes, they work the lead as they see fit. The Lead Concierge team will not get involved.  

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What happens if the listing agent does not accept a lead within 120 minutes?  After 120 minutes of inactivity, the lead will go to the Lead Concierge team – who will immediately begin their process of qualifying and nurturing the lead. After the lead is nurtured – which could take months to complete – the concierge will offer the cultivated lead to the listing agent again. The listing agent will be given the option to opt into the Lead Concierge program, if they are not already enrolled, and has 120 minutes to accept the lead, subject to the 30% referral fee for the service of warming up and vetting the lead. The lead from the concierge will need to be accepted between 8 a.m.-8 p.m. in the agent’s time zone.  If the listing agent chooses to decline the lead or not to opt into Lead Concierge, the lead will go to an opted-in agent or next best performing agent in the same office or brokerage, who has 120 minutes to accept the lead, in the agent's time zone between 8 a.m.-8 p.m.    What happens if a REMAX listing lead comes in after hours? Does the time of day impact the acceptance period?  REMAX listing leads must be accepted within 120 minutes, regardless of time. Leads must be accepted 24/7.  

MAX/Tech CRM Mobile App

The MAX/Tech CRM Mobile App is the native mobile app to run your business on the Go! Download the mobile app on your iPhone or Android device from the links below then access the powerful tools that interact directly with your MAX/Tech CRM Platform.

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The Mobile Dialer is your secret weapon to consistent, powerful and semi-automated follow-up. This is the first screen on your app, and automatically syncs all of your daily calls and follow-ups with the MAX/Tech CRM Platform. Because it uses your cell phone to make calls, you can dial while you are driving across town, in between appointments or wherever you happen to be.

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ONCE DOWNLOADED - GO INTO SETTINGS AND TURN ON PUSH NOTIFICATIONS & TEXT ALERTS

SO YOU NEVER MISS AN OPPORTUNITY!

Real Estate Lead Response Time Stats

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Speed is everything:

  • Responding within 5 minutes increases the likelihood of conversion by up to 400%.

  • After 5 minutes, your chances of connecting with a lead drop by 80%.

  • Only 7% of real estate agents respond within the first 5 minutes (source: InsideSales.com).

 

First to respond wins:​

  • The first agent to respond gets over 50% of the business, regardless of experience or expertise.

  • Consumers often work with the first agent who makes contact and seems helpful.

 

Most leads never get a follow-up:​

  • Over 45% of real estate leads receive no follow-up at all.

  • Agents who respond and follow up consistently are outperforming the vast majority.

 

Conversion is a marathon, not a sprint:

  • ​80% of sales require 5+ follow-ups, but 44% of agents give up after just one (source: National Sales Executive Association).

  • Automated follow-up systems (email/text drip campaigns) significantly boost response rates and keep you top-of-mind.

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Website leads are window shoppers—until they’re not:​

  • The average website visitor may browse for 3 to 6 months before reaching out, but the moment they do, they expect an instant response.

  • Real estate is emotional—if you wait too long, someone else will build that trust first.

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